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Assistant Manager Front Office - Gayl...

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Assistant Manager Front Office - Gaylord Hotels - ()

Tennessee, WA

lt a href s marriott jobs Flang en-us target _blank gt lt img src sirrat ps marriott marriott.png gt lt a gt lt br gt lt b gt Here s To Your Journey lt b gt with lt b gt Gaylord lt b gt lt br gt lt br gt Gaylord Hotels is a multi-location hospitality brand guided by a single focus extraordinary meetings and conventions. From guest rooms and meeting space to entertainment and dining all in a self-contained environment Gaylord Hotels makes meeting planning easy and provides atdees great nerking opportunities. As a Gaylord Hotels STAR you ll bring your warm smile genuine excitement and a consider it d spirit to work. In return you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change Take the initiative. Enjoy the Rewards. lt br gt lt br gt lt b gt The Gaylord Opryland Resort amp Convention Center lt b gt located at lt b gt Opryland Drive Nashville Tennessee lt b gt is currently hiring a lt b gt Assistant Manager Front Office lt b gt lt br gt Responsibilities include Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED years experience in the guest services front desk or related professional area.OR -year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates hsty integrity leads by example. Encourages and builds mutual trust respect and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize organize and accomplish your work. Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consist message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retion. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process. Ensures compliance with all Front Office policies standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by teleph in writ form e-mail or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. lt br gt lt br gt To apply now go to lt a s marriott jobs Flang en-us rel nofollow gt lt b gt s marriott jobs Flang en-us lt b gt lt a gt lt br gt lt br gt lt br gt Additional Location - Brenod Tennessee Goodlettsville Tennessee Hendersonville Tennessee Murfreesboro Tennessee Smyrna Tennessee Franklin Tennessee Columbia Tennessee lt br gt Marriott International is consistly recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit lt b gt lt a href marriott careers rel nofollow gt marriott careers lt a gt lt b gt to learn more about our workplace culture and career opportunities. lt br gt lt br gt Chat engage and follow us on social media. lt br gt lt b gt lt a href s facebook marriottjobsandcareers rel nofollow gt Facebook lt a gt lt b gt lt br gt lt b gt lt a href twitter marriottcareers rel nofollow gt Twitter lt a gt lt b gt lt br gt lt b gt lt a href linkedin company marriott-international rel nofollow gt LinkedIn lt a gt lt b gt lt br gt lt b gt lt a href instagram marriottcareers rel nofollow gt Instagram lt a gt lt b gt lt br gt lt b gt lt font color darkblue gt (at)lifeatmarriott on Snapchat lt font gt lt b gt lt br gt lt br gt So we ask where will your journey take you lt br gt lt br gt lt font size gt Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws. lt font gt Photos and contact info on Advertigo website.
March 3 2020 on Advertigo
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