This listing was posted on The Resumator.
Customer Experience Coordinator - Remote
Location:
Melbourne, VIC
Description:
This is a remote position. Are you passionate about delivering outstanding customer service and building lasting relationships? We are seeking a Customer Experience Coordinator to join our dynamic team. In this role, you will be responsible for nurturing client relationships, ensuring their satisfaction with our services, and promptly addressing any concerns. You will play a key role in identifying opportunities to upsell or cross-sell our offerings to existing clients. Additionally, you will engage in tasks such as market research, data analysis, and strategizing to enhance client retention and satisfaction. This position demands strong communication, organizational, and problem-solving skills. Responsibilities: Cultivate and manage client relationships, delivering exceptional customer service. Aid clients in understanding and utilizing our services and offerings effectively. Respond promptly to client inquiries and concerns through various communication channels. Maintain precise client records and update databases as necessary. Collaborate with the team to devise and execute strategies for enhancing client satisfaction and retention. Contribute to fostering new client relationships and business prospects. Manage client accounts diligently, ensuring their contentment. Communicate with clients via phone, email, and chat, offering comprehensive product and service information. Resolve client issues efficiently through troubleshooting and collaboration with team members. Assist in the formulation and implementation of client retention strategies. Qualifications: Previous experience in a customer service or client-facing role preferred but not mandatory. Excellent communication skills, encompassing strong written and verbal abilities and phone etiquette. Proficiency in multitasking and prioritization within a fast-paced environment. Detail-oriented nature coupled with strong organizational skills. High school diploma or equivalent required. Offer Details: This position offers remote work with flexible scheduling options suitable for both part-time and full-time candidates. Company perks include opportunities for professional development and growth, with comprehensive training provided. It's a remote business opportunity with commission-based incentives.We're not just seeking skills; we're looking for passion and the right mindset. We provide thorough training and mentorship to set you up for success as a distinguished entrepreneur. Explore this exceptional business opportunity with us. We offer industry-leading travel commissions, ensuring your success in the field. If you're ready to soar with a dynamic team, we're eager to hear from you!Powered by JazzHR
Company:
Sail Away Travels
Posted:
June 3 on The Resumator
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