This listing was posted on The Resumator.
Implementation Manager
Location:
Melbourne, VIC
Description:
🔥🔥Unique Tech Startup Job 🔥🔥 Only for those who are highly ambitious, an avid learner & eager to go on a rapid (personal & career) growth journey Unlock your full potential by joining our dynamic startup. You will lead the successful delivery & implementation of our product directly to customers at a respected, customer impact obsessed Aussie HealthTech Startup - Zipline! You will work closely with customers, sales, and product teams to manage the entire implementation process, from initial planning to go-live and post-implementation support. Your ability to understand customer needs, configure our software to meet those needs, and provide exceptional customer service will be key to your success. This role is perfect for a “do’er” who loves to get sh*t done - taking a pragmatic and iterative approach. Reporting to the CPO - you will have a large impact on our success and the next phase of our exciting growth that is currently happening. Top five things ‘why Zipline’: Empowerment : We focus on outcomes vs output. You will drive the recommendations re: how you will achieve your results Culture : Genuinely awesome team and unique culture. We promise no games, no politics. SPEED & Innovation: We’re a modern B2B SaaS company obsessed about customer impact. High Growth: We’ve been on AFR ‘Fast 100’ company twice & gearing up for next growth phase Influence : You’ll have key inputs into our product offerings & go-to-market motions. Key Responsibilities: 1. Project Management: Lead and manage multiple implementation projects simultaneously, ensuring timely and successful delivery. 2. Customer Onboarding: Collaborate with customers to understand their business requirements and configure our SaaS solution to meet their specific needs. 3. Training and Support: Provide comprehensive training to customers on the use of our software, ensuring they are fully equipped to utilise its features effectively. 4. Coordination: Work closely with sales, product, and support teams to ensure seamless communication and project alignment. 5. Continuous Improvement: Identify areas for process improvement and contribute to the development of best practices for implementation. About You: Experience : 2-3 years in implementation management, project management or a related field within SaaS or technology environment. Dependability : You are a rock star in execution, taking ownership of tasks and delivering results promptly without the need for follow-up. Pragmatic Planning: You have examples of driving simplicity and efficiency without unnecessary complexity. Results driven: You concentrate on achieving measurable outcomes, prioritising tangible results over intentions or efforts. Attention to detail: You have an eye for detail and follow things through to completion. No task slips through the cracks. Love working with customers: You ask curious questions to deeply understand their business process and how best to configure the product to meet their needs. Powered by JazzHR
Company:
Zipline.io
Posted:
May 31 on The Resumator
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