This listing was posted on The Resumator.
IT Systems Analyst
Location:
Brisbane, QLD
Description:
The Ray White Group encompasses a collection of diverse yet interconnected businesses, united by a shared heritage that dates back to 1902. Our journey commenced in the humblest setting of Crows Nest, a frontier town in regional Queensland, where the first Ray White office originated. Over the course of over 120 years, we have experienced remarkable growth, currently 12 businesses within the group, more than 1,000 offices in our network, and close to 300 corporate team members. Our corporate teams are spread across Australia and New Zealand, with offices in most capital cities. Due to an internal promotion, an exciting opportunity has become available to join the IT team at Ray White Corporate. Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White network as well as off the shelf. Objectives of this role The IT Systems Analyst position will work closely with the IT Service Desk Manager to provide excellent customer service and user support for computer applications and platforms. As the primary support person of our Brisbane based corporate team, the IT Systems Analyst role will troubleshoot problems and advise on appropriate actions. What you’ll do: Technical assistance : Respond to requests for technical support in person, via phone, and electronically Diagnose and resolve technical hardware and software issues Advise users on appropriate action Follow standard help desk procedures Redirect problems to appropriate resources and teams Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Who you are: Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of all relevant call tracking applications Customer service experience and knowledge of practices Excellent & effective written and oral communications with focus on customer service Performs well under pressure Excellent problem solving skills and analytical abilities Skills and Knowledge: Ability to identify and to persist in resolving issues for the network and corporate as it relates to business objectives Strong understanding of Windows and Mac Operating Systems Strong knowledge of Software deployment practices OS Systems Patch Management Experience Airwatch/VMWare Workspace One Deployment knowledge Experience with deployment of SaaS products and troubleshooting Ability to visualise, articulate, and solve both complex and uncomplicated problems and concepts to make educated decisions based on the information Ability to embrace change and adapting to new challenges Knowledge of Google Apps Application Suite including administration Learning and retention of in-house developed application set Ability to troubleshoot web browser and online cloud applications Powered by JazzHR
Company:
Ray White And Loan Market
Posted:
February 9 on The Resumator
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