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Microsoft Outlook Introduction Course...

Darwin Human Resource Computer Academy

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Microsoft Outlook Introduction Course (Microsoft Outlook Introduction Course)

Darwin, NT

BSBADM307 – Organise Schedules – Nationally Endorsed Industry Competency General Info Duration : two half days Prerequisite : Experience with Microsoft Windows and use of a mouse. Objectives : To provide a thorough understanding of the comprehensive concepts and skills that will enable the participant to effectively use Microsoft Outlook. Methodology : Group and individual instruction, hands on, practical exercises, visual aids, comprehensive course documentation. Expected Outcome : By the end of the course the participant should be able to use the following functions and features of Microsoft Outlook. Outlook Basics :• Understanding Outlook• Starting Outlook• Common Outlook Screen Elements• Going to Outlook Features• Navigating to Outlook Features• The Mail Screen• The Calendar Screen• The Contacts Screen• The Tasks Screen• The Notes Screen• Exiting Outlook Sending E-mails :• Understanding E‐Mail• E‐Mail in Outlook• How Outlook Mail Works• Composing an E‐Mail Message• Creating a New Message• Checking the Spelling• Adding an Attachment to a Message• Adding Importance• Requesting Message Receipts• Sending the Message• Creating an AutoSignature• Using an AutoSignature• Removing an AutoSignature• Sending a Courtesy Copy• Sending a Blind Copy Receiving E-mails :• Understanding the Inbox• Retrieving E‐Mail• Opening an Outlook Data File• Adjusting the Message View• Reading Messages• Marking Messages as Unread• Viewing Unread Messages• Deleting Messages• Recovering Deleted Messages• Understanding Message Attachments• Saving a Message Attachment• Opening a Message Attachment• Replying to a Message• Replying to All Messages• Replying Without the Original Message• Forwarding Messages Organising Messages :• Finding Messages• Performing an Advanced Find• Assigning Categories to Messages• Finding Messages by Categories• Using a Search Folder• Creating Your Own Search Folders• Creating a Message Folder• Moving Folders• Deleting Message Folders• Recovering Deleted Folders• Sharing Folders• Accessing Shared Folders• Disabling Shared Folder Access• Working with Message Views• Creating a Custom Message View• Creating a Message Filter• Creating a Message Rule• Archiving Messages• Recovering Archived Messages Junk E-mails :• Spamming and Junk E‐mail• Understanding Junk E‐mail Options• Marking Messages as Junk Mail• Marking Messages as Safe• Managing Senders Lists• Importing a Black List• Exporting Your Blocked Senders List• Reviewing and Deleting Junk Email Working with the Calendar :• Accessing the Calendar• Changing Calendar Views• Moving to Specific Dates• Creating a 2nd Time Zone• Deleting a 2nd Time Zone• Sharing Your Calendar• Viewing Shared Calendars• Closing and Deleting Shared Calendars• Creating a New Calendar• Deleting a Calendar• Creating a Public Calendar Appointments and Events :• Using a Specific Calendar• Scheduling an Appointment• Scheduling an Appointment from the Menu• Rescheduling an Appointment to another Day• Rescheduling an Appointment to another Time• Creating Recurring Appointments• Scheduling an Event• Deleting Appointments and Events• Organising Your Appointments• Printing Your Calendar• Specifying the Work Week• Labelling Appointments Scheduling Meetings :• Scheduling a Meeting• Responding to Meeting Requests• Meeting Response Options• Tracking Meeting Responses• Planning a Meeting• Responding to a Meeting Request• Cancelling a Meeting• Responding to a Meeting Cancellation• Viewing Calendars of Other Users• Saving a Calendar as a Web Page Contacts :• Understanding the Contact Card• Accessing Contacts• Creating a New Contact Card• Entering Contact Details• Adding Contacts to Existing Companies• Editing Contact Details• Inserting a Contact Picture• Deleting an Unwanted Contact• Recovering a Deleted Contact• Printing the Contact List Managing Contacts :• Importing Contact details• Organising Contacts with Views• Creating a Custom View• Setting Contact Activity Options• Entering Contact Encounter Details• Recording Timed Encounters• Reviewing Contact Encounters• Sending Email to a Contact• Adding a Contact from an Email• Creating a Distribution List• Using a Distribution List• Using a Partial Distribution List Tasks :• Accessing Outlook Tasks• Creating Simple Tasks• Typing Tasks Directly• Changing Task Views• Categorising Tasks• Sorting Tasks• Completing Tasks• Deleting Tasks• Printing a Task List
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