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Certificate IV in Leadership & Ma...

Darwin Human Resource Computer Academy

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Certificate IV in Leadership & Management (Certificate IV in Leadership &

Alice Springs, NT

BSB42015 – Certificate IV in Leadership and Management This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate details from a variety of sources. Units of Competency : Total number of units = 12 4 core units plus eight elective units Duration : Approx one day per monthTime : 8:30 am to 4:30 pm Content Write Complex Documents—BSBWRT401 (Elective): * Plan documents * Draft text * Prepare final text * Produce document Implement operational plan —BSBMGT402 (Core): * Implement operational plan * Implement resource acquisition * Monitor operational performance Develop work priorities – BSBWOR404 (Elective): * Plan and complete own work schedule * Monitor own work performance * Co-ordinate professional development Communicate effectively as a workplace leader—BSBLDR401 (Core): * Identify context for communication * Clarify message and engage communication * Take follow-up actions Lead effective workplace relations— BSBLDR402 (Core): * Collect, analyse and communicate details and ideas * Develop trust and confidence as a leader * Develop and maintain networks and relationships * Manage difficulties into positive outcomes Show leadership in the workplace—BSBMGT401 (Core): * Model high standards of management performance and behaviour * Enhance organisation’s image * Make informed decisions Develop teams and individuals—BSBLED401 (Elective): * Determine development needs * Develop individuals and teams * Monitor and evaluate workplace learning Lead team effectiveness—BSBLDR403 (Core): * Plan to achieve team outcomes * Lead team to develop cohesion * Participate in and facilitate work team * Liaise with management Implement continuous improvement—BSBMGT403 (Elective): * Implement continuous improvement systems and processes * Monitor and review performance * Provide opportunities for further improvement Promote innovation in a team environment—BSBINN301 (Elective): * Create opportunities to maximise innovation within the team * Organise and agree effective ways of working * Support and guide colleagues * Reflect on how the team is working Address customer needs—BSBCUS402 (Elective): * Assist customer to articulate needs * Satisfy complex customer needs * Manage networks to ensure customer needs are addressed Build client relationships and business networks—BSBREL402 (Elective): * Initiate interpersonal communication with clients * Establish client relationship management strategies * Maintain and improve ongoing relationships with clients * Build and maintain networks
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